Your Privacy Is Our Priority

1 Introduction & Scope

gv111 is a trusted online gaming platform offering slots, live casino, and cricket betting services for users in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information.

This privacy policy applies to all gv111 services, websites, and mobile applications. It describes in detail what types of information we collect, why we collect it, how we use it, and the steps we take to protect your data.

We reserve the right to update this policy at any time. If changes are made, we will announce them on the platform. For significant changes, you will be notified by email or at the time of login.

2 Information We Collect

gv111 collects various types of information, which are described in detail below:

Identity Information

During account registration and verification, we collect the following information:

• Full name and date of birth (for age verification)
• National ID or passport number
• Email address and phone number
• Current address

Financial Information

To process transactions, we handle the following financial information:

• bKash, Nagad, Rocket, and Upay mobile banking account details
• Bank account details (for bank transfers)
• Deposit and withdrawal history

Note — We never store full card numbers or mobile banking PIN codes.

Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Site access and session duration
• Gaming history and game session data
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Collection

gv111 uses your information for the following legitimate purposes:

• Account management and verification: Confirming your identity, keeping your account secure, and verifying age (21+).
• Financial transaction processing: Completing deposits and withdrawals and maintaining transaction records.
• Service improvement: Analyzing data to enhance the user experience.
• Security and fraud prevention: Detecting unauthorized access and suspicious activity.
• Responsible gaming: Identifying unusual gaming patterns and providing support when needed.
• Customer support: Providing assistance via live chat and email.
• Promotional communications: Sending offers and updates with your consent.

4 Data Sharing & Third Parties

gv111 never sells your personal information. However, information may be shared in a limited way in the following circumstances:

Service Provider Partners

We work with trusted technology and payment partners who assist in operating services on our behalf. Only the necessary information is shared with these partners, and they are not permitted to use it for their own purposes.

Payment Processors

To complete bKash, Nagad, Rocket, Upay, and bank transfers, the required information is shared with the relevant payment service providers. This information is sent through secure encrypted channels.

Legal Requirements

We may be required to provide relevant information in response to a court order or a lawful request from a legitimate authority. In such cases, we will provide only the information that is strictly required.

5 Data Protection Methods

gv111 follows industry-standard technologies and practices to protect your personal information. The key components of our security framework are:

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured with 256-bit SSL encryption.
• Secure Data Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorized personnel can access the necessary data, and their activity is logged.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: Two-step verification is available as an additional layer of protection for your account.
• Data Backups: Your information is backed up regularly to keep it safe in any situation.

Please note that no transmission of information over the internet is completely risk-free. We strive to ensure the highest level of protection, but you are also responsible for keeping your account password and login credentials confidential.

6 Cookies & Tracking Technologies

The gv111 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website recognize you and improve services.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Performance Cookies: Used to measure the speed and functionality of the website.
• Preference Cookies: Help remember your language preference and other settings.

You can control or disable cookies through your browser settings. However, disabling some cookies may limit certain website functionality.

7 Data Retention Period

gv111 does not retain your information longer than necessary. As a general rule:

• Information for active accounts is retained for the duration of account operation.
• Financial transaction records are kept for a defined period after account closure, as required by regulatory obligations.
• Security-related logs are retained for a limited period.
• Promotional communication data is retained until you withdraw your consent.

Once the specified retention period has passed, data is securely deleted or anonymized.

8 Your Rights

Regarding your personal information at gv111, you have the following rights:

Right to Access

You may request to view the information we hold about you at any time. We will provide you with a copy of the information within a reasonable time.

Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will ensure the correction is made as quickly as possible.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited where information must be retained to meet legal obligations.

Right to Object to Processing

You may object at any time to your information being used for marketing or promotional purposes. Upon receiving an objection, we will stop immediately.

Right to Data Portability

You may request your personal information in a common structured format, which you can then use with another service.

To exercise these rights or for any questions, please contact our support team.

9 Child Protection

gv111's services are for users aged 21 and over only. We do not knowingly collect personal information from any minor.

If anyone believes that a person under 21 has created an account or provided information on our platform, please notify our support team immediately. We will take prompt action and delete the relevant information.

We regularly review our age verification process and are committed to protecting minors.

10 International Data Transfers

gv111 uses a global technology infrastructure, so in some cases your information may be processed or stored on servers located outside Bangladesh.

For such transfers, we ensure that:

• The relevant country or organization maintains appropriate data protection standards.
• Data transfers occur through encrypted connections.
• Third parties are contractually bound to comply with our privacy standards.

11 Policy Changes

We may update this privacy policy from time to time due to business changes, technology developments, or legal requirements.

For significant changes, we will:

• Post a notice in a prominent place on the website.
• Notify registered users by email.
• State the date of the change at the top of the policy.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

12 Responsible Gaming & Data Protection

Our privacy policy is closely tied to gv111's responsible gaming policy. We monitor your gaming patterns to identify problematic behavior and provide timely support.

Information collected for this purpose is strictly confidential and is used solely to ensure your wellbeing. To learn more about responsible gaming, visit our Responsible Gaming page.